ROME (Reuters) - The rise of the smart home has been an unwelcome reality for home owners.From the dawn of home automation, they have had to be vigilant to protect against intrusion.But while smart home devices are being embraced by home buyers, the prices are so steep that they are almost impossible to justify.A new biometric machine that can detect fingerprints, voice commands, voice biometrics ...
Australian banks have committed to introducing smartcards and fingerprint scanning for their customer service operations and will be charged an extra $50 to $60 per account per day, in an attempt to boost their ability to respond quickly to customer complaints.
The move follows calls from some banks and consumer groups to introduce the technology, but the move is unlikely to have a significant impact on customers who are already accustomed to using their credit cards.
The Australian Banking Association (ABA) said it was committed to improving customer service and security by introducing the technology.
“While we continue to be committed to supporting smartcards for customer service, we have recently identified the need to develop and implement the technology for customer contact support and the adoption of biometrics to assist in the identification and tracking of customers, ABAs senior managing director David Geddes said.”
This is the most cost effective and effective means of increasing customer confidence and trust in the financial services industry.”ABAs is committed to implementing the biometrically identifiable information technology for all ABAs contact centres.”
The introduction of biometric identification was considered a long-term project, but ABAs president John McAlpine said the organisation was moving away from the legacy technology and focusing on the technology needed to meet customer needs.
“Our approach to this is to look at biometrical identity, which is what the technology will be based on, not on the fingerprint,” Mr McAlpin said.
The change will apply to all banks with a customer base of at least $50 million.
The ABA is the latest industry body to embrace biometric technology in recent months, with the Australian Bankers Association (ABA) recently recommending the introduction of a system for customers to identify themselves, and the Australian Securities and Investments Commission (ASIC) also recently announced the introduction for its customers of a biometric system for their payment terminals.
In November, the Financial Conduct Authority (FCA) issued guidance on biometric identifiers.